QUALITY

Our reputation as one of the leading fire protection specialists for quality and client satisfaction is something we are very proud of. To maintain this, we are constantly evolving, continuously striving to achieve the highest standards in service delivery, customer service, staff engagement and continual business improvement. This means we monitor, assess and improve on our quality, both on-site in service delivery and internally in our processes and procedures, to ensure we deliver to the standards both we and our clients expect.

on-site quality

Our on-site quality is the responsibility of all site-based employees and is overseen by our Quality Manager.

We maintain quality in our firestopping and intumescent paint in four ways, each designed to give our clients the assurance that the work we have undertaken meets the required fire protection levels.

  • Reliable, skilled site teams – we invest in the skills and knowledge of our team, ensuring that all operatives meet minimum standards, and encouraging personal development and training opportunities through our ongoing training programme
  • Accreditations – we understand the assurance accreditations deliver, demonstrating our commitment to ongoing development and progression as a business to stay up to date with the latest updates to regulations and standards
  • Boris (also known as Firetronic) – access to this digital firestopping software package enables clients to see a live digital update on the progress of work. Operatives are able to log unique seal identifiers, before and after images and mark up drawings to identify the precise location of work. This allows clients to monitor the progress of works visually, as well as view the productivity, calculations of installations and the running costs of works
  • On-site assessments and destructive testing to ensure installations meet the fire protection requirements

Internal quality management

Pyrotect has been trading for over 20 years and during this time has evolved into a strong and resilient business. We are accredited with the internationally recognised ISO 9001:2015, with a robust quality management system in place to ensure we continually reflect, develop and grow as a company to continue trading for the next 20 years and beyond.

Internal quality, processes and procedures are the responsibility of all Pyrotect employees and is overseen by our Finance Director and our Quality and Compliance Co-ordinator.